Customer Service for Leaders

In this 30-minute course, Veronica V. Sopher of VV Sopher Training discusses the importance of customer service for leaders in the K-12 education space. With over 20 years of experience in K-12 leadership, Sopher emphasizes that customer service is about more than just manners and techniques – it’s about growing as an individual, being connected to your “why,” and showing up every day with passion and a desire to serve others. Sopher breaks down customer service into five key elements: using positive words, seeking to understand, reframing negative situations, knowing yourself, and following up. She also emphasizes the importance of self-reflection and self-awareness in customer service, as well as techniques for active listening and reframing negative situations.

In this 30-minute course, you will learn:

Other courses in this series:

Imposter Syndrome – Every Leader Can Overcome It
The Power of Storytelling for Leaders
Growing as a Leader & Teambuilder
The Art of Building a Team
Self-Care for Leaders

Veronica V. Sopher is a dynamic school communications leader with more than 20 years’ experience in K-12 leadership. She has served as the Chief Communications Officer for several large and mid-sized school districts. Sopher provides leadership, vision, direction and execution of major district communication programs, strategies, events, and activities.

Sopher believes in the power of self-care and its dynamic impact on customer service, leadership development and teambuilding, especially in the K-12 space. After years of burning the candle at both ends and pushing herself to achieve, she realized that her physical and mental health were preventing her from creating balance in her home and her two teenage daughters and husband were not getting her best self.

Sopher changed course, started investing in herself and reignited her mindset. This shift created a healthier homelife for her family, stronger and more effective productivity for her school district and leadership team and created a passion for sharing her learning with other K-12 leaders.

Throughout her career, she has earned numerous professional awards and has led national award-winning teams. Sopher serves as a mentor to several school communications professionals and has held leadership positions for the Texas Schools Public Relations Association, including serving as President in 2021.