The Art of Communication and Customer Service in Educational Leadership

The Art of Communication and Customer Service in Educational Leadership

$40.00

Presenter: Martin Silverman, Martin Silverman Educational Consulting
Core Area: Domain 1 Strong School Leadership and Planning Indicator 1.1, 1.2; Domain 3 Positive School Culture Indicator 3.1, 3.2
Grade Level: Elementary & Secondary
Hours: 1

How well do you communicate as a leader? In this 1-hour course, The Art of Communication and Customer Service in Educational Leadership, Martin Silverman of Martin Silverman Educational Consulting draws on 40 years in Texas public education to equip principals with practical tools for clear, effective, and empathetic communication. Through engaging examples and real-world scenarios, you’ll learn how to strengthen relationships, resolve conflicts, and build a positive school culture using email, phone, and in-person interactions.

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Description

The Art of Communication and Customer Service in Educational Leadership is a 1-hour course designed specifically for school principals who want to enhance their communication skills. Led by Martin Silverman of Martin Silverman Educational Consulting, this course provides practical, real-world strategies for connecting with staff, parents, students, and the community.

Silverman emphasizes that communication is not just a science; it’s an art that builds trust, resolves conflict, and shapes school culture. Through engaging stories and actionable tips, principals will gain the tools to communicate clearly, empathetically, and effectively across various channels, including email, phone, and face-to-face interactions.

In this course you will learn:

  • Best practices for effective email communication
  • How to manage professional phone conversations
  • Strategies for resolving conflicts in person
  • The value of empathy and active listening
  • Ways to build school culture through communication

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