In this 30-minute course, Veronica V. Sopher of VV Sopher Training discusses the importance of customer service for leaders in the K-12 education space. With over 20 years of experience in K-12 leadership, Sopher emphasizes that customer service is about more than just manners and techniques – it’s about growing as an individual, being connected to your "why," and showing up every day with passion and a desire to serve others. Sopher breaks down customer service into five key elements: using positive words, seeking to understand, reframing negative situations, knowing yourself, and following up. She also emphasizes the importance of self-reflection and self-awareness in customer service, as well as techniques for active listening and reframing negative situations.
In this 30-minute course, you will learn:
- The five key elements of customer service for leaders
- How to establish trust with your team or customers
- Techniques for active listening and reframing negative situations
- The importance of self-reflection and self-awareness in customer service
- Tips for building empathy and understanding with your customers or team members